To start with: the mistake is mine.
But.
When I got to the motel on the outskirts of Rochester, the person at the desk couldn't find information about my reservation. I eventually had to shrug my shoulders and figure I hadn't clicked all the way through when making the reservation, so unlike
mallorys_camera I sucked it up and paid the higher room rate for the brevet weekend.
I have a feature where my credit union sends me an email to notify me any time I engage in a large financial transaction. I got such a message this morning, which seemed funny, because by now this is a good week after my stay.
You can probably guess, dear reader, that I DID put in the reservation, but for the incorrect weekend. It of course comes with extensive verbiage informing me that there will be no refunds, and whatnot.
But I have to ask: do the people working at the desk have the ability to check ahead and see if this kind of mistake had been made?
Once I knew to look for it, I was able to find the confirmation message. I believe when I've done the equivalent with a car rental place for a prepaid reservation, they charged me immediately. Why, oh universe, do things work differently for motel reservations? Why???? The car reservation place made good on things, overall, including with reminder messages ahead of my rental. So I'll still patronize them.
This is why I prefer to camp.
Of course, businesses don't care that I hate spending time on the phone with customer service. It's part of their business model, after all. They're in cahoots with the internet service provider that has a local monopoly and doubled my rates in a year (and yes, I DO need to call them).
All that said and done, in this case I will actually remember and make a point to not patronize this particular motel chain again.
But.
When I got to the motel on the outskirts of Rochester, the person at the desk couldn't find information about my reservation. I eventually had to shrug my shoulders and figure I hadn't clicked all the way through when making the reservation, so unlike
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I have a feature where my credit union sends me an email to notify me any time I engage in a large financial transaction. I got such a message this morning, which seemed funny, because by now this is a good week after my stay.
You can probably guess, dear reader, that I DID put in the reservation, but for the incorrect weekend. It of course comes with extensive verbiage informing me that there will be no refunds, and whatnot.
But I have to ask: do the people working at the desk have the ability to check ahead and see if this kind of mistake had been made?
Once I knew to look for it, I was able to find the confirmation message. I believe when I've done the equivalent with a car rental place for a prepaid reservation, they charged me immediately. Why, oh universe, do things work differently for motel reservations? Why???? The car reservation place made good on things, overall, including with reminder messages ahead of my rental. So I'll still patronize them.
This is why I prefer to camp.
Of course, businesses don't care that I hate spending time on the phone with customer service. It's part of their business model, after all. They're in cahoots with the internet service provider that has a local monopoly and doubled my rates in a year (and yes, I DO need to call them).
All that said and done, in this case I will actually remember and make a point to not patronize this particular motel chain again.